For Nurses

We are pleased that you are interested in Alfa Personnel Care and working in care in Germany. You have made a right and courageous choice!
Of course, you may face many challenges, especially in the early days. For better orientation and support, you can find important information here about the recognition process and working as a carer in Germany.

We are at your side as an experienced and competent partner:

Business hours
Mon - Fri: 9h - 17.30h

Phone
+49 40 450 143 741

en_GBEnglish

Integration: our key to success!

Choose the services that suit you best from the following modules.
First Integration:
Personal support in the first days of the PK after arrival in Germany by Personnel Care Manager*in:

  • Arrangements with the client regarding the furnishing of the flat
  • If applicable, organisation of the first purchases and the welcome gift
  • Organisation of the transfer to the place of residence or place of work
  • Pick up from the airport
  • Residence registration
  • Opening an account
  • Conclusion of private liability insurance
  • SIM card purchase / mobile phone contract

Personnel Care Management on site (includes initial integration):
The Personnel Care Management (PCM) supports the nursing staff personally on site for up to 12 months and is the contact person in all life situations, e.g.:

  • Establishing contact already in the home country to build the bond
  • Viewing of the flat before arrival (if necessary, internet - choice of provider)
  • Contact person for the integration officer of the client
  • On-site support and organisation of all official issues, medical measures, further training and recognition issues (employer subsidies are the responsibility of the client)
  • Socially relevant issues & social / cultural inclusion (e.g. introducing the region, "country and people", leisure activities)
  • Employer support (including intercultural sensitisation)
  • Orientation at the workplace (incl. contacting the HR department)
  • Orientation in the flat (questions relevant to the flat: e.g. introduction to household appliances, furnishings, cleaning schedule)
  • Mobility (e.g. introduction to public transport, StVO, buying a bicycle)
  • Support for family reunification

Personnel Care Management from the head office:
The Personnel Care Management (PCM) supports the nursing staff in the first 6 - 12 months from the head office and is the contact person in all life situations e.g.:

  • Establishing contact already in the home country to build the bond
  • Contact person for the integration officer of the client
  • Personal welcome on arrival in Germany
  • Support for caregivers via video call, messenger, email and telephone
  • Support and organisation for all official issues
  • Assistance with filling out documents
  • Socially relevant issues
  • Support for family reunification

As of: 1st November 2021
Next revision: 1 November 2023

General Terms and Conditions (GTC) Status: November 2021

the Alfa Personnel Care GmbHRegistered office: Cadenberge, AG Tostedt, HRB 110758
(hereinafter: Recruiter)
Hallerstraße 40, 20146 Hamburg
Managing Directors: Thorsten Meier & Steffen Nitscher

§ 1 General

  1. Orders from customers (hereinafter: clients) to the recruitment agency for the
    provision of recruitment services shall be executed in accordance with these General Terms and Conditions. The General Terms and Conditions shall apply for the entire duration of the business relationship, even if payment is made by third parties.
  2. These General Terms and Conditions shall apply exclusively. General terms and conditions of the client shall only apply insofar as the recruiter has expressly agreed to them in writing.
  3. The General Terms and Conditions shall remain binding in the event that individual provisions are otherwise invalid.

§ 2 Services

  1. The client commissions the recruitment agency with the placement of trainees in the nursing profession as well as foreign nursing staff who can be deployed in Germany on a short-term basis as nursing assistants and, after their qualifications have been recognised, as registered nursing professionals (hereinafter: nursing staff).
  2. The client, as the employer, will conclude an employment contract or training contract directly with the respective carer as an employee. The recruiter is not a party to the employment contract and is not an employer or trainer of the respective caregiver.
  3. The recruiter has notified the competent authority of the professional recruitment pursuant to section 14 sub-section 1 sentence 1 GewO. He/she is also in possession of a certificate from the authority on receipt of the notification pursuant to section 15 sub-section 1 GewO.

§ 3 Remuneration

  1. Agreed remunerations are exclusive of the applicable statutory value added tax, unless explicitly agreed otherwise. The remuneration consists of a placement fee per caregiver placed.
  2. The salary or training allowance of the respective caregiver as well as the costs for any necessary professional or accreditation courses and official fees in Germany are not covered by the remuneration. These are to be borne separately by the client.
  3. Even after a recruitment contract has been terminated, the client shall owe the recruitment agency the agreed remuneration upon conclusion of an employment contract between a caregiver proposed by the recruitment agency and the client or a third party.

§ 4 Liability, Warranty

  1. Should a caregiver who has been placed not commence his/her activity, the recruiter shall be entitled to offer up to three equivalent caregivers within a period of eight weeks from the actually scheduled commencement of the activity. In this case, the obligation to pay remuneration shall remain in force.
  2. The recruitment agency is not a party to the employment contract between the client and the respective caregiver. The carer is neither a vicarious agent nor an assistant of the recruitment agency. Liability of the recruiter for damages and other obligations of the caregiver arising from his/her activity and breaches of duty by the caregiver towards the client and the facility is therefore excluded.
  3. The exclusion of liability also applies to cases in which the caregiver does not take up his/her activity for reasons for which the recruiter is not responsible. In particular, there is also no liability for delays in starting the activity resulting from the fact that the granting of visas or work permits takes a longer period of time.
  4. The recruiter will check the identity, the professional licence and the professional qualifications of the carer to the best of his/her knowledge and belief. However, the client shall also verify the identity, the professional licence and the professional qualifications of the carer himself/herself before the start of the carer's work.
  5. For damages caused by a grossly negligent breach of duty on the part of the recruiter, his legal representatives or vicarious agents, the recruiter shall be liable in accordance with the statutory provisions only with the proviso that liability shall be limited to the foreseeable damages typical of the contract.
  6. Liability for damages caused by a breach of duty due to simple negligence on the part of the recruiter, his legal representatives or vicarious agents is excluded, unless the breach relates to a material contractual obligation, the fulfilment of which is essential for the proper performance of the contract and on the observance of which the contractual partner relies and may rely (cardinal obligation), in which latter cases liability is limited to typical and foreseeable damages.
  7. The recruiter is not liable for damages resulting from changes in legal or official requirements occurring after the conclusion of the contract.
  8. The above exclusions and limitations of liability also extend to any non-contractual claims and claims for reimbursement of expenses.
  9. In the event of intent and in the event of damage resulting from injury to life, body or health due to an intentional or negligent breach of duty by the recruiter, his legal representatives or vicarious agents, the recruiter shall be liable in accordance with the statutory provisions. This regulation takes precedence over the previous limitations of liability numbers 5 to 8.

§ 5 Payment, due date, set-off

  1. The remuneration shall be due in full at the time of receipt of the invoice by the client. The client shall be in default without further declaration by the recruiter 14 days after the due date if he has not paid. Cheques shall only be considered as payment when cashed. Bills of exchange shall only be accepted on account of performance and only by agreement and subject to their discountability. Discount charges shall be calculated from the due date of the invoice amount.
  2. The client may only offset undisputed and legally established claims against the recruiter's claims for payment. This restriction on offsetting shall not apply to those claims of the client that are based on his claim for the provision of a defect-free service that is reciprocal to the respective payment claim of the recruiter.

§ 6 Place of performance and jurisdiction

  1. If the client is a merchant, a legal entity under public law, a special fund under public law or is a person who has no general place of jurisdiction in the Federal Republic of Germany, the place of jurisdiction for all disputes arising from the business relationship between the recruiter and the client shall be Hamburg. The recruiter may also sue at the general place of jurisdiction of the client. Mandatory statutory provisions on exclusive places of jurisdiction, e.g. for judicial dunning proceedings, shall remain unaffected by this provision.
  2. The legal relationship between the client and the recruiter shall be governed exclusively by the law of the Federal Republic of Germany.

The mission statement of our company

The main activities of our company are

  • Placement of foreign nurses with organisations in the German-speaking health sector
  • Integration care for foreign carers

Alfa Personnel Care stands for a demand- and customer-oriented, high-quality and sustainable placement and integration service of foreign care workers for organisations in the German-speaking health sector. Our customers, i.e. both the foreign care workers and the organisations in the German-speaking health sector, are at the centre of our efforts to continuously improve our service. We have set ourselves the task of meeting their needs in the best possible way. In the foreground is our commitment to fair and ethically justifiable recruitment and placement practices, the principles of which should also apply to the deployment of foreign care workers with organisations in the German-speaking health sector. Furthermore, we are committed to basing our actions on the Global Code of Conduct of the WHO (English - German) for the international recruitment of health workers and refer to the International Human Rights Conventions (English - German), the Core Labour Standards developed by the ILO (International Labor Organization) (English - German), in particular regarding the elimination of forced labour, the abolition of child labour and the prohibition of discrimination in respect of employment and occupation. In addition, we explicitly refer to the Guidelines for Fair Recruitment of the ILO from 2016 (English - German) as well as the IRIS Standards (English) from 2019. We are also committed to the Employer Pays Principle (English). We only work with organisations that recognise and comply with the above-mentioned WHO guidelines, ILO, IRIS standards and the Employer Pays Principle.

In our personal contact with our customers, our top priority is to communicate in a friendly, respectful, calm and courteous manner. Our employees represent our company positively in public through their personal appearance and in their behaviour towards our customers and other contact partners. We are cost-conscious and success-oriented in our work. An important aim for our company is the permanent improvement of our services through the use of quality management and through further and advanced training. We actively contribute our competence and expertise by providing advice and information.
We work constructively with our partners and adapt flexibly to the requirements of residence law and individual needs. Our employees work independently with their team in their respective areas of work and responsibility. Transparency, collegiality, openness and humanity are our guiding principles. Each of our employees makes an important contribution to the overall result of our company with their work. We maintain an internal customer philosophy, which means that everyone also considers every colleague as a customer within the company. Only in this way can we fully realise a positive external customer orientation – with the inside working outwards.

Our general goals are satisfied customers and employees as well as social recognition.
In addition, as a signatory of the Charter of Diversity (English - German), we commit ourselves in particular to...

  1. Cultivate an organisational culture characterised by mutual respect and appreciation of each and every individual. We create the conditions to enable superiors and employees alike to recognise, share and live these values. Managers and supervisors have a special obligation in this regard.
  2. Review our HR processes and ensure that they reflect the diverse skills and talents of all staff and our performance aspirations.
  3. Recognise the diversity of society within and outside the organisation, value the potential it contains and use it profitably for the company or institution.
  4. Report publicly on our activities and progress in promoting diversity and valuing annually.
  5. Inform our employees about diversity and involve them in the implementation of the Diversity Charter.

The management team
As of: 1st November 2021
Next review: 01 November 2023

Privacy policy

1. data protection at a glance

General notes

The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below this text.

Data collection on our website

Who is responsible for the data collection on this website?
Data processing on this website is carried out by the website operator. You can find his contact details in the imprint of this website.

How do we collect your data?
On the one hand, your data is collected when you provide it to us. This can be, for example, data that you enter in a contact form.

Other data is automatically collected by our IT systems when you visit the website. This is mainly technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.

What do we use your data for?
Part of the data is collected to ensure error-free provision of the website. Other data may be used to analyse your user behaviour.

What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the imprint for this purpose and for further questions on the subject of data protection. Furthermore, you have the right to lodge a complaint with the competent supervisory authority.

2 General notes and mandatory information

Data Protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration.

When you use this website, various personal data are collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The data controller for this website is:

Alfa Personnel Care GmbH
Represented by the CEOs Thorsten Meier & Steffen Nitscher
Hallerstrasse 40
20146 Hamburg
Germany

Phone: +49(0)40 450 14 37 00
Email: contact@alfa-care.de

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke consent you have already given at any time. For this purpose, an informal communication by e-mail to us is sufficient. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

Right of appeal to the competent supervisory authority

In the event of violations of data protection law, the person concerned has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection commissioner of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right to data portability

You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible.

SSL or TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

Information, blocking, deletion

Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipient and the purpose of the data processing and, if applicable, a right to correction, blocking or deletion of this data. For this purpose as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the imprint.

Objection to advertising e-mails

The use of contact data published within the scope of the imprint obligation to send advertising and information material that has not been expressly requested is hereby prohibited. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

3. data collection on our website

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
browser type and browser version
operating system used
referrer URL
host name of the accessing computer
time of the server request
IP address
This data is not merged with other data sources.

The basis for data processing is Art. 6 para. 1 lit. f DSGVO, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.

4. plugins and tools

Google Web Fonts

This site uses so-called web fonts provided by Google for the uniform display of fonts. When you call up a page, your browser loads the required web fonts into its browser cache in order to display texts and fonts correctly.

For this purpose, the browser you use must connect to Google's servers. This enables Google to know that our website has been accessed via your IP address. Google Web Fonts are used in the interest of a uniform and appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 Para. 1 lit. f DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information on Google Web Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy: https://www.google.com/policies/privacy/.

Legal

Information in accordance with § 5 TMG:

Alfa Personnel Care GmbH
Hallerstrasse 40
20146 Hamburg
Germany

Represented by:
CEOs Thorsten Meier & Steffen Nitscher

Contact:
Phone: +49(0)40 450 14 37 00
Fax: +49(0)40 450 14 37 79
E-mail: contact@alfa-care.de

Register entry:
Register Court: Commercial Register of the Local Court of Tostedt
Registration number: HRB 110758

VAT:
VAT identification number in accordance with §27a of the Value Added Tax Act:
DE 815 524 776

Responsible party for this content in accordance with § 55 para. 2 RStV is:
Alfa Personnel Care GmbH
Represented by the CEOs Thorsten Meier & Steffen Nitscher
Hallerstrasse 40
20146 Hamburg
Germany

Dispute settlement
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr. You can find our email address in the imprint above.

We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Liability for content
As a service provider, we are responsible for our own content on these pages in accordance with general legislation pursuant to Section 7 (1) of the German Telemedia Act (TMG). However, according to §§ 8 to 10 TMG, we are not obliged as a service provider to monitor transmitted or stored third-party information or to investigate circumstances that indicate illegal activity.

Obligations to remove or block the use of information in accordance with general laws remain unaffected by this. However, liability in this regard is only possible from the time of knowledge of a concrete infringement. If we become aware of corresponding infringements, we will remove this content immediately.

Liability for links
Our offer contains links to external websites of third parties, on whose contents we have no influence. Therefore, we cannot assume any liability for these external contents. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. Illegal contents were not recognisable at the time of linking.

However, a permanent control of the contents of the linked pages is not reasonable without concrete evidence of a violation of the law. If we become aware of any infringements of the law, we will remove such links immediately.

Copyright
The content and works created by the site operators on these pages are subject to German copyright law. Duplication, processing, distribution and any kind of exploitation outside the limits of copyright law require the written consent of the respective author or creator. Downloads and copies of this site are only permitted for private, non-commercial use.

Insofar as the content on this page was not created by the operator, the copyrights of third parties are respected. In particular, third-party content is identified as such. Should you nevertheless become aware of a copyright infringement, please inform us accordingly. If we become aware of any infringements, we will remove such content immediately.

Image and text rights are held by Alfa Personnel Care GmbH.

Reproduction is only allowed with the written permission of Alfa Personnel Care GmbH.